IT Service Management

IT service management (ITSM) is an approach towards delivering IT services and is largely process-oriented and customer-focused. ITSM concentrates on the IT deliverables and its usefulness to the end-user rather than the development of the solutions.

ITSM gauges the operational efficiency of a solution in meeting the end-user expectations. Our team of experts and the global ITSM executions have given us the ability to understand the existing processes and implement the required solutions to deliver the best end-user experience.

Benefits

• Track investments and ROI
• Making optimal use of the available funds
• Manage systems and service levels
• Risk management and impact
• Gauging customer feedback and timely actions taken

Why P. Murphy & Associates?

• Our experts provide improvements to the existing IT service management
• We conduct ITSM audit to determine the process status and identify improvements
• Our customer-focused process measurements determine customer awareness and satisfaction
• Our solutions bring together all entities, that is people, process and technology, required to meet the desired service level